A veterinarian doctor in stress after an employment dispute

Understanding and Preventing Veterinary Burnout

Veterinary practice owners and employees have rewarding—but highly challenging—jobs. And in recent years, the veterinary industry has seen higher customer volume, lower employee retention, and a seemingly never-ending slew of new restrictions and safety practices. These developments, in addition to the traditional day-to-day challenges inherent to the veterinary industry, can result in...
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Vet and dog and client

Tips for Responding to an Upset Veterinary Practice Client

All businesses must deal with irate customers from time to time. Unfortunately, this is especially true for businesses in the veterinary field. This is understandable. After all, when it comes to people’s beloved pets, emotions can sometimes run high. Therefore, as a veterinary practice owner, it’s important that you have strategies in...
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Veterinarian signing contract

An Overview of Veterinary Associate Contracts

As the owner of a veterinary practice, you understand the importance of your employees. Equally important, however, is to have well-drafted contracts in place outlining the nature of the relationship you have with your employees. In addition to outlining your respective roles and responsibilities, veterinary associate contracts serve to protect the employee’s...
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Attorneys sitting together discussing veterinary malpractice case

Dealing With the Stress of a Veterinary Malpractice Lawsuit

Although rewarding, the veterinary profession can be stressful. In addition to the many routine issues that you must address each day, you also must confront unexpected challenges. One such challenge is a veterinary malpractice lawsuit. Unfortunately, a veterinary malpractice lawsuit can arise at any time. Therefore, you must always remain prepared for...
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veterinary practice receptionist greeting patient

Tips for Improving Your Veterinary Practice’s Customer Service

As a veterinary practice owner, you understand the importance of providing your patients with excellent care. However, from a business perspective, it is equally important to provide your clients with great customer service. In other words, if you don’t provide your customers with excellent service, they’re unlikely to remain your customers for...
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veterinary practice client with dog

Tips for Dealing with Difficult Clients at Your Veterinary Clinic

A veterinary practice can be a highly emotional environment. This is understandable; after all, veterinarians treat people’s beloved pets—often under less-than-ideal circumstances. Therefore, as a veterinary practice owner, you must be prepared to deal with challenging situations. In this article, we provide tips for dealing with difficult clients at your veterinary...
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