Communication is the key to any successful business. Effective communication is especially important for businesses that deal with emotional clients, such as veterinary clinics and medical offices. It’s understandable that people are passionate about issues involving their pets. After all, most people think of their pets as part of the family. Therefore, veterinary clinic employees […]

Veterinary practice transactions can be highly profitable for all parties involved. However, the process of buying and selling a veterinary practice can also be overwhelming and confusing. There are many issues to address during the veterinary practice transaction process, and mistakes made along the way can transform a dream deal into a nightmare. In this […]

As a veterinary practice owner, you understand the importance of providing your patients with excellent care. However, from a business perspective, it is equally important to provide your clients with great customer service. In other words, if you don’t provide your customers with excellent service, they’re unlikely to remain your customers for long. In this […]

A veterinary practice can be a highly emotional environment. This is understandable; after all, veterinarians treat people’s beloved pets—often under less-than-ideal circumstances. Therefore, as a veterinary practice owner, you must be prepared to deal with challenging situations. In this article, we provide tips for dealing with difficult clients at your veterinary practice.  Remain Calm  The […]