Regardless of how successful your veterinary practice is, there is always room for improvement. In fact, a few small changes are all it takes to improve the efficiency and profitability of your veterinary practice. In this article, we examine five ways to improve your veterinary practice. For additional information on improving your practice, please contact an experienced veterinary attorney.
#1: Implement Online Scheduling
In today’s digital world, there is nothing that customers appreciate more than having the ability to do things online. By giving your customers the ability to schedule their appointments online, you not only avoid the need for excess paperwork, but you free up your staff to accomplish other important tasks.
#2: Provide Text and Email Confirmations and Reminders
If you decide to offer online scheduling, then you should also consider adding automated appointment confirmations and reminders. Once implemented, such automated communication will provide you with an easy way to keep in touch with your customers. Not only will your customers appreciate the added convenience, but automated confirmations and reminders will reduce the workload for your staff.
#3: Streamline Your Paperwork Process
New customers often face a mountain of paperwork when arriving at the office for a veterinary appointment. By giving customers the option to complete pre-appointment paperwork online prior to arriving at your office, you save them valuable time and allow them to focus on what is important: their pets!
#4: Upgrade Your Break Room
Improving your veterinary practice isn’t just about satisfying your customers. It’s also about ensuring that your employees are happy. After all, the happier your staff is, the more motivated they will be to do a great job. Therefore, you should strongly consider upgrading your employee break room. By giving your employees a relaxing, inviting place to unwind during their breaks, they will return to work energized and ready to provide great service to your customers.
#5: Cross-Train Your Employees
Finally, rather than having your employees specialize in a few limited areas, you should strongly consider cross-training them. This accomplishes several things. For one, it ensures you remain covered on days when someone calls in sick. In addition, it adds variety to your employees’ days, ensuring that they don’t get bored or burnt out. Finally, it creates a better overall customer experience, as every employee of your practice will possess the knowledge to successfully address your customers’ concerns and needs.
Contact Our Experienced Veterinary Attorneys
If you would like to improve your veterinary practice, you need an experienced veterinary attorney in your corner. At Mahan Law, our experienced veterinary professionals know what it takes to succeed in the veterinary industry. When you come to us for help, we will put our experience to work for you, doing everything in our power to help you improve the profitability of your veterinary practice. Please contact us today to schedule a free initial consultation.